Privacy Policy

Privacy Policy

Effective Date: 12.02.2026
Business Name: SoleScaleX
Website: solescalex.com
Email: [email protected]
Phone: +61435442961

1. Introduction

SoleScaleX we respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

Visit our website

Use our AI services

Communicate with us

Engage with our AI-powered tools (including AI receptionist, AI outbound caller, AI assistants, and automation systems)

We operate in Australia and the United States, and comply with:

The Privacy Act 1988 (Cth) (Australia)

The Australian Privacy Principles (APPs)

Applicable U.S. federal and state privacy laws (including the CCPA where applicable)

2. Information We Collect

We may collect the following types of information:

A. Personal Information

Full name

Email address

Phone number

Business name

Billing details

IP address

Device information

B. Business Data (Client Data)

When providing AI services, we may process:

Call recordings

SMS conversations

Email communications

CRM data

Lead information

Website form submissions

This data is processed on behalf of our clients to deliver our AI services.

C. Automatically Collected Data

Browser type

Device type

Pages visited

Cookies and analytics data

3. How We Use Your Information

We use collected information to:

Provide and improve our AI services

Set up and manage client accounts

Respond to inquiries

Process payments

Deliver marketing communications (if opted in)

Comply with legal obligations

Improve system performance and security

We do not sell personal information to third parties.

4. AI & Automated Processing

Our services use artificial intelligence and automated systems to:

Answer calls

Send messages

Qualify leads

Schedule appointments

Analyze business data

By using our services, you acknowledge that AI systems may process personal information on your behalf.

We implement safeguards to ensure responsible and secure AI usage.

5. Disclosure of Information

We may share information with:

Cloud hosting providers

Payment processors

CRM and software platforms

Legal or regulatory authorities (if required)

All third-party providers are required to maintain confidentiality and data security.

6. International Data Transfers

Because we operate in Australia and the United States, your information may be transferred between these countries.

We take reasonable steps to ensure overseas recipients comply with privacy laws comparable to:

Australian Privacy Principles

Applicable U.S. data protection laws

7. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

Encrypted data transmission (SSL)

Secure cloud infrastructure

Access controls

Regular system monitoring

However, no online system is 100% secure.

8. Data Retention

We retain personal information only as long as necessary to:

Provide services

Meet legal obligations

Resolve disputes

Enforce agreements

Client data may be deleted upon written request, subject to contractual obligations.

9. Your Rights

Australian Users

Under the Privacy Act 1988, you may:

Request access to your personal information

Request correction of inaccurate information

Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

United States Users

Depending on your state, you may have rights to:

Access personal information

Request deletion

Opt-out of certain data uses

Receive non-discriminatory service

To exercise your rights, contact us at: [Insert Email]

10. Cookies & Tracking

We may use cookies and similar technologies to:

Improve website functionality

Analyze traffic

Enhance user experience

You can control cookies through your browser settings.

11. Marketing Communications

We may send marketing communications if you opt in.

You may unsubscribe at any time by:

Clicking the unsubscribe link

Contacting us directly

12. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

13. Children’s Privacy

Our services are not intended for individuals under 18 years old.
We do not knowingly collect data from minors.

14. Changes to This Policy

We may update this Privacy Policy periodically.
Updates will be posted on this page with a revised effective date.

15. Contact Us

If you have questions about this Privacy Policy, contact:

SoleScaleX
Email: [email protected]
Phone: +61435442961
Website: solescalex.com