Terms of Service

Terms & Conditions

Effective Date: [Insert Date]

Business Name: SoleScaleX
Website: solescalex.com
Email: [email protected]
Phone: +61 435 442 961

1. Acceptance of Terms

By accessing or using the website solescalex.com or engaging SoleScaleX for AI services, you agree to be bound by these Terms & Conditions.

If you do not agree, you must not use our website or services.

2. Services Provided

SoleScaleX provides AI-powered business automation services, including but not limited to:

AI Receptionist systems

AI Outbound Calling systems

AI Text & Email Assistants

Website automation and lead generation systems

CRM integrations

Marketing automation tools

We reserve the right to modify or discontinue any service at any time.

3. Client Responsibilities

By using our services, you agree to:

Provide accurate and complete information

Use our AI systems lawfully

Comply with all applicable laws (including telemarketing, spam, and privacy laws in Australia and the United States)

Obtain consent where legally required before recording calls or sending automated communications

SoleScaleX is not responsible for misuse of AI systems by clients.

4. Compliance With Laws

You are solely responsible for ensuring compliance with:

The Privacy Act 1988 (Cth) (Australia)

Australian Spam Act 2003

U.S. federal and state telemarketing laws (including TCPA where applicable)

CAN-SPAM Act (U.S.)

Any applicable state privacy laws

If you use AI calling or messaging systems, you must ensure you have proper consent.

5. Payments & Fees

Fees are outlined in your service agreement or invoice.

Payments must be made on time.

Late payments may result in service suspension.

All fees are non-refundable unless otherwise stated in writing.

We reserve the right to change pricing with notice.

6. Intellectual Property

All software, systems, AI workflows, scripts, automations, branding, and content created by SoleScaleX remain our intellectual property unless otherwise agreed in writing.

Clients receive a limited, non-transferable license to use the systems during the service period.

You may not:

Copy

Reverse engineer

Resell

Replicate

Distribute

Our AI systems without written permission.

7. AI & Automation Disclaimer

Our services use artificial intelligence and automated decision-making systems.

While we strive for accuracy and performance:

We do not guarantee specific financial results

We do not guarantee a specific ROI

AI outputs may contain errors

AI systems depend on client-provided data

Use of our AI systems is at your own risk.

8. Limitation of Liability

To the maximum extent permitted by law:

SoleScaleX shall not be liable for:

Loss of revenue

Loss of profits

Business interruption

Data loss

Indirect or consequential damages

Total liability shall not exceed the amount paid by the client in the 3 months preceding the claim.

9. Indemnification

You agree to indemnify and hold SoleScaleX harmless from any claims, damages, or legal action arising from:

Your misuse of AI systems

Your violation of telemarketing or privacy laws

Your failure to obtain proper consent

Content you provide to the AI systems

10. Data & Privacy

Your use of our services is also governed by our Privacy Policy available at:

solescalex.com/privacy-policy

We implement reasonable security measures but cannot guarantee 100% security.

11. Confidentiality

Both parties agree to maintain confidentiality of:

Business strategies

Client data

Proprietary systems

Pricing structures

This obligation survives termination of services.

12. Termination

We reserve the right to:

Suspend or terminate services for breach of these Terms

Terminate services for non-payment

Refuse service at our discretion

Clients may terminate services according to their written agreement.

13. Third-Party Services

Our systems may integrate with third-party platforms (e.g., CRM providers, hosting services, SMS gateways).

We are not responsible for third-party outages, changes, or failures.

14. No Guarantee of Results

Marketing and automation performance depends on:

Market conditions

Offer quality

Sales processes

Client follow-up

We do not guarantee:

Leads

Sales

Revenue

Conversion rates

15. Governing Law

For Australian clients:
These Terms are governed by the laws of South Australia.

For U.S. clients:
These Terms are governed by the laws of the State in which the client operates, unless otherwise agreed in writing.

16. Changes to Terms

We may update these Terms at any time.

Updated Terms will be posted on solescalex.com with a revised effective date.

Continued use of services constitutes acceptance of changes.

17. Contact Information

SoleScaleX
Website: solescalex.com
Email: [email protected]
Phone: +61 435 442 961